bt fault reporting

bt fault reporting

How to track a fault with BT Business. Enter the telephone number, broadband number or the fault reference number. Saturday and Sunday 8am - 8pm. Still having problems? Mail inbox. Help and support. Straight on to the website (via my mobile) to check my status. Password help. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. Go to the Repair Centre. Fault Reporting. Report unresolved problem. Get engineer visit arranged for major faults. Live chat with us to report a fault: Monday-Friday 08:00-18:00 Call us to report a fault: 0800 800 154 Available 24/7. Link to a URL Report a line fault No need to call - fix and report faults online using the same tools as our agents; Link to a URL Service status Check for service problems in your area; Link to a URL Track a fault Already reported a fault? Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Yahoo! Test your broadband speed. Here are some answers to help you. Check what's happening online; Link to a URL Set up or cancel call divert; Link to a URL Using calling . You'll need to use a different email address from the one you used for your own BT ID. Run tests to find fault and solution in 10-30 mins. On this help page: Help reporting and fixing landline problems online we have a section that explains what you need to do if you can't access your BT ID to report a fault. Track a fault. Link to a URL Report a line fault No need to call - fix and report faults online using the same tools as our agents; Link to a URL Service status Check for service problems in your area; Link to a URL Track a fault Already reported a fault? Bt fault reporting useless if you have an exchange fault. You have been temporarily locked out. Track your order. Mail inbox. The solutions we sell are integral to modern . BT is one of the UK's largest telecommunications and network providers. If the problem can't be fixed online you'll be able to arrange an engineer visit. Finding your line number. The speed with which we'll fix your fault depends on the type of line you've got: . Report a problem with your email. Contact BT Marketing Solutions about BT Managed websites (Web Starter, Web Manager & Web Expert), BT Website Manager and BT Search Marketing. Find out how easy it is to get a BT ID so you can run tests, report a fault, fix problems and book an engineer online. By phone 0808 1002440 Available 24/7 Free from UK landlines. Help reporting and fixing landline problems online. Free from UK landlines. A diagram showed the fault was beyond our premises. Track a fault. As a result, I've lost my phone and internet access. Moving home help. Disappointing, but these things happen. Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. Get help to fix your problem. You have had too many unsuccessful attempts to login. Test your broadband speed. How can I report damage to BT cables, poles, cabinets or manholes? Report or manage your fault BT: Report a fault with your business phone line, broadband or email For broadband issues Visit our broadband troubleshooter. I reported it to BT using the online fault reporting form. Helpful links. Finding your line number. Spoke to a very helpful and pleasant chap who advised that it looks as if I have . cab doors open, telephone pole that got into a fight with a car, etc. By phone 0808 1002440. Mail? We've also got a global presence providing customer solutions in 180 countries. . Go to solution. Find a BT Store. BT Answer 1571; BT 1471; Plus you can add Caller Display for free - and see the phone number of who's calling you (providing you have a suitable phone). . BTnet Faults Broadband & internet Faults Orders Billing Complaints Close account Faults - contact options If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. . Self-service with 'My account' My account Billing & payments Pay bill Report or track a fault Track an order Service status Download the BT Business app. Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Yahoo! Good evening, I returned from holiday this morning to find my Internet is down and I have no dialing tone. Advised to ring BT. Track your order. To report any of the following, please call us on 0800 023 2023 (option 1): Damaged underground cables (typically caused by mechanical diggers in built-up areas) Loose cables or cables dangling from telephone poles. Feel free to run some checks on your wireless connection via our troubleshooter Our video may help you with any phone wiring or equipment issues: Raise a fault. You can also run this test automatically over the phone. Post back and let us know how you get on. Go beyond broadband with BT Business leased lines. Welcome to the BT Business fault repair centre. We've also got a global presence providing customer solutions in 180 countries. Choose from the following options: Report a problem with your BT Business line. I also followed this up this morning with a chat conversation with BT repair. Go back to: Landline help. This will need an Openreach engineer to come and repair the . Video- How to test your phone line and check your telephone equipment Find out how to check your own telephone equipment with our helpful video guide, including checking the type of socket you're using. You can report and track faults easily online 24/7/365 or over the phone. Repair Centre. BT Reference - the reference number assigned by BT on the fault report form. Report a fault; Track a fault; Service status; View all Faults & repairs; Get help & support. Mobile costs may vary. Damaged green cabinets or cabinets with open doors. Your step-by-step guide to getting back online Next day, I went to BT's fault reporting and tracking site, and found that the fault had been reported and that work was in progress. Report a problem with BT Cloud Voice or Cloud Voice Express. Go to the Repair Centre Enter the telephone number, broadband number or the fault reference number Click Start tracking my fault Need more help? All they'll do is report either a DRO or DRU Job which will . Click Start tracking my fault. Weekends and bank holidays 8am - 8pm. Moving home help. Just call 0800 800 151 and quote 'Landline fault' when asked how we can help you today. Helpful links. . You're best off Reporting a fault to the FTTP Team as they can raise a fault that would go out to an FTTP Skilled Engineer that would carry a CSP. Password help. Report unresolved problem. Log in to troubleshoot. If you're unable to fix it yourself, you can report the issue easily online via your desktop or smart phone. Spoke to a very helpful and pleasant chap who advised that it looks as if I have . Check service in your area. getting engaged tone ( equipment ) after dialling a single digit eg 0 or 2. i can break dial tone with LD & MF but get the engaged tone after 999 or 2 or 0 etc. If it happens to your business, we offer round-the-clock support . Re: Reporting a fault. Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Customer Reference - the customer name or number assigned by the customer. Available 24/7. Find out how to check your own telephone equipment with our helpful . Raise a fault. I need help with nuisance/scam calls. Report a fault; Track a fault; Service status; View all Faults & repairs; Get help & support. Advised to ring BT. Hi @Mcllveen1, you'll need to login with your Mother's BT ID or create a new BT ID for her before you can log the fault online. If there are no faults which match the settings and criteria entered: Displayed on the lower Fault Search window are the following search result headings: Circuit/Tel No - the BT circuit identity number. Go to our email log in page > to log in to your BT Yahoo! Check what's happening online; Link to a URL Set up or cancel call divert; Link to a URL Using calling . See if you can fix it yourself. Find a BT Store. If there's a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call. Use troubleshooter. Good evening, I returned from holiday this morning to find my Internet is down and I have no dialing tone. If you've lost all incoming and outgoing calls, try re-booting the firewall and your phone system, as this helps to reconnect with the SIP platform, and restore service. Call us for technical help: 0800 515 679 Monday-Friday 09:00-17:00 . Faults - contact options. Loose, cracked or missing manhole covers. Video- How to test your phone line and check your telephone equipment. Text us. bet there are other customers of this exchange with same symptoms but cannot get anyone to listen to me. . There's a problem with my landline or Digital Voice. If you don't need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue. Make sure you phone from a different number so that we can test your line whilst you're on the phone to us. The solutions we sell are integral to modern . . Mail? Your telephone or broadband number can be found on your most recent bill or within your account It should look like one of the following: You can report things like: damaged underground cables (often caused by mechanical diggers in built-up areas) loose cables or cables dangling from telephone poles damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors something unsafe at a site where we're working Check service in your area. Run tests to find fault and solution in 10-30 mins. BT is one of the UK's largest telecommunications and network providers. Please try after 15 minutes. From billing to service status, we're here to help. Just call 0800 800 151 and quote 'Landline fault' when asked how we can help you today. Disappointing, but these things happen. Your telephone or broadband number can be found on your most recent bill or within your account It should look like one of the following: Report or manage a fault How to track a fault with BT Business Already reported a fault with your landline or broadband and want to know what's happening? Report Choose your product and log in to our troubleshooter to report your problem. BT Insights brings you the latest findings from surveys, industry news, as well as proving a unique view on the business technology from our experts. . Just follow the simple steps to tell us about the fault, and we'll get working to put things right. Straight on to the website (via my mobile) to check my status. For all other faults. Go to solution. Monday to Friday 8am - 9pm. Monday-Friday 8am- 9pm Saturday and Sunday 8am - 8pm (network call charges apply) We'll run tests to check for faults and find solutions If you need an engineer we'll arrange a visit Text PHONE followed by your landline number to 61998. Faults & repairs. Go to our email log in page > to log in to your BT Yahoo! Broadband Landline BT Sport TV Mobile New Broadband customer? Already reported a fault with your landline or broadband and want to know what's happening? Check this box and log in to save your BT ID on this computer (do not use on a public or shared computer). Our BTnet leased line gives you dedicated internet access with speeds of up to 10Gbps and ultra-low latency. The link Pippin provided is really for Network Damage only, i.e. Fault Reporting. Yesterday, a contractor doing some work for me in my back yard managed to damage my phone cable. Damaged telephone poles. Use troubleshooter.